HELP CENTER

HOW TO ORDER

At Tuma250, we strive to make your shopping experience as seamless as possible. With multiple order channels available, we offer flexibility to suit your preferences. Whether you prefer browsing our website, using our mobile app, sending a WhatsApp message, or even ordering through SMS or phone call, we’ve got you covered. Below, we’ll guide you through each order channel to ensure you can place your orders effortlessly.

Order Channel 1: Website

How to Order:

  1. Visit our website: www.tuma250.com.
  2. Sign in to your account or create a new one also you can check out as guest.
  3. Browse our wide selection of products.
  4. Add desired items to your cart.
  5. Proceed to checkout and follow the prompts to complete your order.

Order Channel 2: Mobile App (Android & iOS)

How to Order:

  1. Download our mobile app from the Google Play Store or Apple App Store.
  2. Sign in to your account or create a new one also you can check out as guest.
  3. Explore our product catalog.
  4. Select items and add them to your cart.
  5. Finalize your purchase by following the checkout process within the app.

Click here to watch a video of how to order on mobile app

Order Channel 3: WhatsApp

How to Order:

  1. Save our WhatsApp number: +250787777770 to your contacts.
  2. Open WhatsApp and initiate a chat with us.
  3. Send us your shopping list or any inquiries you have.
  4. Our team will assist you with placing your order and provide further instructions.

Click to order on WhatsApp now

Order Channel 4: SMS or Phone

How to Order:

  1. Dial our order line: +250787777770.
  2. To place your order via SMS or speak directly with our customer service representative.
  3. Provide your shopping list or discuss your requirements.
  4. Our team will ensure your order is processed promptly.

Call now

Additional Options:

  • Request a quote: Email us at order@tuma250.shop with details of the products you’re interested in, and our team will provide you with a customized quote.
  • Send a shopping list: You can also email your shopping list to order@tuma250.shop, and we’ll take care of the rest.

Enjoy the convenience of free store pick-up and complimentary delivery for orders exceeding 50,000 RWF! Your shopping just got even more rewarding with both options at no extra cost.

SHIPPING & DELIVERY METHODS

Same-day
delivery

Experience the speed of our same-day delivery: your items will be at your doorstep within two hours of placing your order, anywhere in Kigali. Plus, select your preferred delivery window between 7am to 7pm

FEE: 1500 RWF

NEXT-day
delivery

Experience ultimate convenience with our next-day delivery option! Your items will arrive the day after purchase, and clients can select a delivery window between 7am and 7pm to suit their schedule perfectly.

FEE: 1000 RWF

Three-day
delivery

Discover convenience with our three-day delivery: items reach you just 2 days after purchase. Tailor your delivery with a flexible 7am to 7pm window, perfectly suiting your schedule.

FEE: 800 Rwf

Enjoy the convenience of free store pick-up and complimentary delivery for orders exceeding 50,000 RWF! Your shopping just got even more rewarding with both options at no extra cost.

AVAILABLE PAYMENT METHODS

We understand how frustrating it may be to be limited in the payment methods and have maximized all available options in Rwanda.
Those options range from cash on delivery, P.O.S machine, Mtn Mobile money, Visa/credit cards, Master cards, American Express cards, and we also accept bank transfer on our Bank account not name a few.