Q1: Why should I buy online?


A: Speeding up the process. By ordering online you will get prices faster and you will be able to go through the order confirmation and payment process much faster. This could save days of your time.

Traceability: You will have easy access to all of your previous orders any time through email confirmations  you have previously received.

Reordering:  you can make a re-order anytime based on your previous orders with only a couple of clicks. This will save time and effort as you don’t need to go through all the documents and emails from the past.


Q2: What information should I input when ordering?


A: Our system will ask for all the important information you should submit. If you have a TIN number that you would like to be added to your invoice every time you shop with us, please remember to add it in your information while registering as a new user, or simply in the customer’s note when placing an order.


Q3: Can I request for a pro-forma invoice?


A: Yes, if you are a business or a customer buying in bulk, you can request for a pro-forma invoice to get different offers or special prices . Please contact us at order@tuma250.shop for that matter.


Q4: What should I do if the payment is not accepted?


A: Please try again in a little while. If the payment is still not accepted, please verify your account balance. If everything is as it should be, but you still can’t make the payment, please contact order@tuma250.shop to notify us about the problem. We can manage the order manually or suggest you other alternatives..


Q5: How can I change delivery address?


A: Sign in to your account and go to “my account”. On “my account” you can change all your contact information. Or you can simply edit your delivery information when checking out if it is a one time situation.


Q6: Can I cancel my order?


A: If you want to cancel your order, please do not hesitate to reach out to our customer service department before you get the notification that your order has been shipped. Please call us on 078 777 7770 or email us at order@tuma250.shop.


Q7: Can I return a product?


A: We usually do not accept returns,unless the product does not match the one you ordered or is damaged. But if a product does not meet your expectations and you feel like returning it, please contact order@tuma250.shop for more information and assistance.