HELP CENTER

HOW TO ORDER

Tuma250,

Strive to make your shopping experience as seamless as possible. With multiple order channels available, we offer flexibility to suit your preferences. Whether you prefer browsing our website, using our mobile app, sending a WhatsApp message, or even ordering through SMS or phone call, we’ve got you covered. Below, we’ll guide you through each order channel to ensure you can place your orders effortlessly.

Order Channel 1: Website

How to Order:

  1. Visit our website: www.tuma250.com.
  2. Sign in to your account or create a new one also you can check out as guest.
  3. Browse our wide selection of products.
  4. Add desired items to your cart.
  5. Proceed to checkout and follow the prompts to complete your order.

Order Channel 2: Mobile App (Android & iOS)

How to Order:

  1. Download our mobile app from the Google Play Store or Apple App Store.
  2. Sign in to your account or create a new one. You can; check it out as a guest.
  3. Explore our product catalogue.
  4. Please select items and add them to your cart.
  5. Finalize your purchase by following the checkout process within the app.

Click here to watch a video of how to order on the mobile app

Order Channel 3: WhatsApp

How to Order:

  1. Save our WhatsApp number: +250787777770 to your contacts.
  2. Open WhatsApp and initiate a chat with us.
  3. Send us your shopping list or any inquiries you have.
  4. Our team will assist you with placing your order and provide further instructions.

Click to order on WhatsApp now

Order Channel 4: SMS or Phone

How to Order:

  1. Dial our order line: +250787777770.
  2. To place your order via SMS or speak directly with our customer service representative.
  3. Provide your shopping list or discuss your requirements.
  4. Our team will ensure your order is processed promptly.

Call now

SHIPPING & DELIVERY METHODS COST

Enjoy the convenience of free store pick-up and complimentary delivery for orders exceeding 50,000 RWF!
select your preferred delivery window between 7am to 8pm
Your shopping just got even more rewarding with both options at no extra cost.

Next-day delivery

RWF 1000
  • Anywhere in Kigali
  • Within 2 hours after purchase
  • Order From 7am-8pm
  • Monday- sunday

Same-day delivery

RWF 1500
  • Anywhere in Kigali
  • A day after purchase
  • Order from 7am-8pm
  • Monday to Sunday
Popular

Three-day delivery

RWF 800
  • Anywhere in Kigali
  • 2 days after purchase
  • Order from 7am-8pm
  • Monday to sunday

AVAILABLE PAYMENT METHODS

We understand how frustrating it may be to be limited in the payment methods and have maximized all available options in Rwanda.
Those options range from cash on delivery, P.O.S machine, Mtn Mobile money, Visa/credit cards, Master cards, American Express cards, and we also accept bank transfer on our Bank account not name a few.